If you do not agree with the terms of this Agreement or our anti-money laundering (AML/KYC/KYT) policy, The User does not have the right to perform exchange operations in the Service.
This Agreement defines the conditions for the provision of services by the Makoli.com service (hereinafter referred to as the Service). Using the services of the Service means the User’s absolute consent to the terms of this Agreement, as well as the acceptance of all obligations under this Agreement.
Parties to this agreement are the Service on the one side and a User (a person), who accepts the Agreement, on the other side.
User — any and every person who has agreed with the TOS of the Service and has acceded to this Agreement.
Order — information submitted by User electronically through our website, indicating his/her intention to execute an exchange operation with us on the terms outlined in this Agreement and the parameters specified in the order form.
3. Service Conditions
3.1. Service is not responsible for and does not cover damages caused by incorrect use of the website, as well as for incorrect payment details supplied by User in the order form.
3.2. Service is not responsible for and does not cover losses resulting from the impact of force majeure, non-functioning or malfunctioning of power supply, Internet service providers, networks or other systems and services.
3.3. Each exchange operation is performed manually and is a one-time transaction. All such transactions shall be considered non-refundable.
3.4. It is strictly prohibited to use the Service for fraudulent or illegal transactions. Please keep in mind that all attempts of fraud will be reported and the infringers will be prosecuted to the fullest extent of the law.
3.5. Service reserves the right to provide information on such transactions to authorities and relevant payment systems by request.
3.6. Service has the right not to provide its services to any customer without further explanation.
3.7. At its own discretion, Service may request additional documents from User which may be needed for security checks.
4. Information Disclosure
All information, including email and electronic contact details, provided by you is confidential and will not be disclosed to third parties except in the following cases:
- at the request of Russian law enforcement agencies, by decision of Russian courts of various instances;
- at the request of the administrations of the respective payment systems.
5. Terms of the Agreement
This Agreement shall be deemed to be concluded under the public offer, accepted by User whilst completing an Order, which is an integral part of this Agreement. Public offer is a set of parameters of an Order which is displayed to a User along with other relevant information. Once a User submits an Order, a public offer shall be considered accepted on the terms proposed by Service prior to that. Date and time of acceptance along with other parameters are fixed automatically upon submitting. The Agreement gains force at the moment when we receive the funds from you according to the Order. Accounting for transactions shall be carried out under rules and regulations of payment systems involved.
6. Force Majeure
In case of any unforeseen circumstances (force majeure) which make it impossible for us to fulfill our obligations, the execution of Order will be postponed for the term needed for recovery. We shall not be responsible for such delays and any losses caused by them. Please keep in mind that we will do our best to recover our services as fast as possible.
7. Complaints and Disputes
7.1. You may submit any complaint to us in electronic form by sending it to any of our contact details (please see a relevant page.)
7.2. Any dispute shall be resolved through negotiations. If this is impossible, it shall be brought to court and considered in accordance to current legislation in Moscow, Russia.
8. Form of the Agreement
The Parties recognize this electronic Agreement as an equivalent to the contract concluded in writing.
Service administration reserves the right to make changes to this Agreement at any time without prior notice. Please read it carefully before you submit your Orde